Privacy Policy
Effective Date: Mar 4, 2025
1. Introduction
Welcome to The CANVASCITY, LLC (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, products, and services (collectively, the “Services”), including our OAuth-based Single Sign-On (SSO) integration. By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
2. Information We Collect
We may collect personal data about you through various means:
- Information You Provide Directly:
- Account Details: Your name, email, phone number, and other contact information you submit when creating or updating an account, completing forms, or communicating with us.
- Payment Details: When you make purchases, we collect billing information (e.g., billing address, partial credit card details). (Note: Complete payment data is processed securely by third-party providers.)
- 3D Models or Digital Assets: If you upload files (e.g., 3D models, images) as part of our design services, these files may contain personal or proprietary information.
- Information Collected Automatically:
- Usage Data: Details about your interactions with our Services (e.g., pages visited, links clicked, time spent).
- Device Information: Your IP address, browser type, operating system, and unique device identifiers.
- Information from Third Parties:
- We may receive data from third-party sources such as analytics providers, payment processors, or publicly available resources, in compliance with applicable laws.
3. How We Use Your Information
We process your data for various purposes, including to:
- Provide and Maintain Services: Process transactions, manage user accounts, fulfill orders, and facilitate on-site scanning or digital design projects.
- Improve Our Offerings: Analyze usage trends to enhance website performance and user experience; develop new products and features based on feedback.
- Communicate with You: Send administrative updates, security alerts, and other important notices; respond to inquiries and support requests.
- Marketing & Promotions: Send newsletters, promotional materials, and special offers (where permitted by law). You may opt out of these communications at any time.
- Legal Compliance & Protection: Comply with legal obligations, enforce our Terms & Conditions, and protect our rights and those of our users.
4. Legal Basis for Processing
Where required by law (e.g., under GDPR), we process personal data based on one or more of the following:
- Consent: Where you have explicitly given consent (e.g., for marketing emails).
- Contract: When processing is necessary to fulfill a contract (e.g., providing a purchased service).
- Legitimate Interests: For our legitimate business interests (e.g., improving our Services), provided these do not override your rights.
- Legal Obligation: When required to comply with a legal mandate.
5. How We Share Your Information
We do not sell or rent your personal data. We may share your information with:
- Service Providers: Third-party vendors (e.g., payment processors, hosting providers, analytics services) who process your data on our behalf in accordance with our instructions.
- Business Transactions: In the event of a merger, acquisition, or asset transfer, your data may be transferred to the successor entity.
- Legal Requirements: When required by law or valid requests from public authorities (e.g., court orders).
- With Your Consent: If you have specifically consented to share your information with third parties.
6. Cookies & Tracking Technologies
We use cookies, beacons, tags, scripts, and similar technologies to collect usage data and enhance your browsing experience. You can manage cookie settings via your browser; however, disabling cookies may affect certain features of our Services.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
8. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:
- Access and review the data we hold about you.
- Rectify any inaccuracies in your personal data.
- Erase your personal data where there is no compelling reason to retain it.
- Restrict the processing of your data.
- Receive your data in a structured, machine-readable format (data portability).
- Object to certain processing activities.
- Withdraw your consent at any time when processing is based on your consent.
To exercise these rights, please contact us using the details in Section 13 below. We may require identity verification before fulfilling your request.
9. Children’s Privacy
Our Services are not intended for children under the age of 13 (or 16, as applicable), and we do not knowingly collect personal data from minors without parental consent. If you believe that we have collected personal data from a minor, please contact us immediately so we can remove the information as required by law.
10. Security Measures
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, no electronic transmission or storage system is completely secure.
11. International Data Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or a prominent notice on our website before taking effect. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
THE CANVASCITY, LLC
2321 Laguna Circle 807, North Miami, Florida, 33181